Imagine a bustling office where the tapping of keyboards and the murmur of focused conversations fill the air. A deadline looms. The tension is palpable. In this setting, an empathetic leader plays a crucial role. Rather than...
Does size matter? Putting a value on employee tenure
In the data-driven world of HR, a high employee retention rate is good news. It may be one simple stat, but what it represents is traditionally viewed as gold dust by businesses. High on the list of benefits is an engaged and...
Insights and best practices: Optimizing your training budget in 2024
Business needs change. Tools get outdated. And processes often need a shake-up. Sticking to the same old routine won’t cut it in a fast-paced world. As we gear up for the new year, it’s a perfect chance to re-evaluate how we...
Synergizing success: Elevating teamwork in the workplace
Advanced project management tools and flexible work models are the norm in today’s modern workplaces. But there’s a hidden pitfall: drifting apart. These innovations boost individual productivity. But they can sometimes...
Instructor-led vs. self-paced learning: What’s more effective?
Both instructor-led and self-paced learning are common workplace training practices. And both have their own advantages and disadvantages. Let’s see two examples to get a better idea of what they look like in real life. In a...
Experiential learning in the modern workplace: A remote revolution?
For decades, experiential learning has been a celebrated educational approach. The concept is simple but powerful. Through hands-on experiences and real-world problem-solving, participants learn by doing. But the landscape of the...
Questions to ask before buying an LMS: 60+ tips for selecting the right training platform
With business costs rising, you’d think training budgets would take a hit. The truth is, they’re actually getting bigger. Between 2021 and 2022, expenditure in the US rose by 10%. Reaching the $106.1 billion mark, it’s the...
Interleaving vs. Targeted training: What’s more effective for learning?
Your job as an L&D professional is not only to get the right training in front of the right people. It’s also to help ensure those people are engaging with and absorbing the content. With the focus on actual learning...
Top customer support skills your teams should master
The customer support team is what can make or break the customer experience. And happy customers are loyal customers who will help businesses bloom and add to their revenue. In brief, good customer support is a revenue generator...
Maximizing the benefits of a customizable LMS: How to make a training portal truly yours
Too long? Too short? Too tight? Too baggy? An item of clothing may look great on the peg. But if it doesn’t fit perfectly, chances are you won’t wear it. Or when you do wear it, you’ll be distracted by its flaws (missing...